How can we help?
Guides, answers and direct access to the LanaTime support team.
Quick links
Talk to the support team
Tell us about the issue and include your device model where relevant. For urgent issues, call us.
- Email help@lanatimeweb.com
- Toll-free (India) 1800 1039 175
- Support portal: support.lanatimeweb.com
Module guides
Step-by-step instructions for each LanaTime module. These guides were written for the previous release; most steps still apply. Update guides for 7.5
Personnel
Device
Attendance
Payroll
System
Manuals
Connecting a push-enabled device
- Check prerequisitesThe device must be connected to the internet (or your network) and have the push service.
- Configure the networkOn the device: Menu › Comm › Ethernet. Set IP address, subnet, gateway and DNS (your network's DNS, or a public DNS such as 8.8.8.8).
- Point it at the serverIn ADMS / web server settings, enter the LanaTime server address and port.
- DoneThe device connects to LanaTime automatically once it's online.
Testing with the public demo
To try a device against the public demo environment, use these server settings:
| Server address | http://lanatimecloud.com/lana |
| Server port | 80 |
The demo is shared and reset periodically — don't enrol real employees. For your own system, use the address of your LanaTime Cloud account or on-premise server.
Support FAQ
Complete the license activation form — all fields are required. The license key is sent to your email; copy it and paste it into the application.
On-premise installations use Microsoft SQL Server. Confirm supported SQL Server versions for 7.5
In SQL Server Management Studio, right-click Databases › Attach › Add, browse to the database file and confirm. Create a login under Security with permissions on the database. Then, in LanaTime's database settings, select SQL Server, enter the server name, login and password, and click Test connection.
Yes. Provide the path of your backup database in the database settings before logging in.
Yes — and because LanaTime is web-based, any PC on the network can use it through a browser.
Go to Personnel › Department › Option › Add Department. Enter a department number (use Check to make sure it's unique), the department name and its parent department, then save. See the Department guide.
Free product training
Lana Technologies trains dealers, partners and customers on our latest products — and doesn't charge for training services.
Request trainingAdministrators
Configure rules, shifts, devices and roles with confidence.
HR & payroll
Run approvals, reports and payroll each period.
Dealers & partners
Plan and deliver installations for your customers.
Refresher sessions
Bring new team members up to speed.