How can we help?
Guides, answers and direct access to the LanaTime support team.
Quick links
Talk to the support team
Tell us about the issue and include your device model where relevant. For urgent issues, call us.
- Email help@lanatimeweb.com
- Toll-free (India) 1800 1039 175
- Support portal: support.lanatimeweb.com
LanaTime 7.5 Help Centre
Step-by-step guides for every module, written for administrators, HR, payroll staff, supervisors and employees, with screenshots from LanaTime 7.5.
Welcome and basics
Roles, signing in, the screen tour, global search and keyboard shortcuts.
First-time setup
16 steps in the right order, with a checklist, from company settings to the first report.
Working in LanaTime
Module map, list tools, Advanced Query, choosers, forms and a glossary.
Personnel
Departments, positions, employees, Excel import, resignation, cards and documents.
Devices
Connecting terminals (ADMS), maintenance commands, monitoring, areas and geofences.
Timetables, shifts and rules
Timetables, shifts, schedules, rules, holidays, leave types and outdoor types.
Leave, requests and approvals
The request cycle, statuses, and approving leave, manual and location punches.
How attendance is calculated
Day types, lateness, absence, overtime and a worked example, step by step.
Dashboard and reports
Dashboard widgets, transactions, 9 attendance reports, statistics and custom reports.
Payroll
Formula signs, OT and leave formulas, salary settings and the Payroll Report.
Employee self-service
Employee sign-in, password reset, requests, own reports and the mobile app.
Administrator guide
Roles and users, notifications, scheduled reports, backup, licence, API and logs.
Troubleshooting and FAQ
19 common problems with causes, checks, fixes and when to contact support.
Connecting a push-enabled device
- Add it in LanaTimeDevice › Device Management › Add: a device name, the serial number exactly as the device shows it, port (4370 is proposed), area and time zone.
- Configure the networkOn the device: COMM. › Ethernet. Set the IP address, subnet mask, gateway, DNS and TCP COMM. port (normally 4370).
- Point it at LanaTimeUnder ADMS (cloud server setting), enter the server address and port of the LanaTime device service. Your administrator or supplier has these values.
- Check it's onlineThe device connects on its own. Device Management then shows its status, model, firmware, and user, finger, face and transaction counts.
Device not connecting?
| Never appears online | Serial number spelled exactly as on the device; ADMS server address and port; network and firewall between device and server; the device service is running. |
| Employee can't punch | The employee's area matches the device's area; send the employee to the device; check the Block List. |
| Punches missing | Check Transactions for that person and day, then use Upload Transactions Again. |
| Times wrong by whole hours | The device's time zone in LanaTime and the clock on the device. |
The device must support push (ADMS) communication. Need a test server? Ask support.
Support FAQ
Complete the license activation form — all fields are required. The license key is sent to your email; copy it and paste it into the application.
On-premise installations use Microsoft SQL Server. Confirm supported SQL Server versions for 7.5
In SQL Server Management Studio, right-click Databases › Attach › Add, browse to the database file and confirm. Create a login under Security with permissions on the database. Then, in LanaTime's database settings, select SQL Server, enter the server name, login and password, and click Test connection.
Yes. Provide the path of your backup database in the database settings before logging in.
Yes — and because LanaTime is web-based, any PC on the network can use it through a browser.
Go to Personnel › Department › Option › Add Department. Enter a department number (use Check to make sure it's unique), the department name and its parent department, then save. See Personnel in the Help Centre.
Free product training
Lana Technologies trains dealers, partners and customers on our latest products — and doesn't charge for training services.
Request trainingAdministrators
Configure rules, shifts, devices and roles with confidence.
HR & payroll
Run approvals, reports and payroll each period.
Dealers & partners
Plan and deliver installations for your customers.
Refresher sessions
Bring new team members up to speed.